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Dear Junah · Scenario

Retirement · Mindset

My husband handled all our money. Now he's gone. Where do I begin?

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Dear Junah,

My husband paid every bill for forty years. He passed in the spring, and I don't even know our passwords. People keep calling with offers. Where do I begin?

Finding my way in Memphis

My dear, I am so sorry. Go gently. Last year's tax return and your statements will lead you to the accounts. Make no big decisions yet, and never rush for a caller.

Warm wishes, Junah

The short answer

Go gently, and keep the essential bills paid. Last year's tax return and the statements that arrive by mail will lead you to every account, and you do not need his passwords: each bank or company will deal with you directly once you send a death certificate. Call Social Security about survivor benefits, make no big decisions for a while, and never act on a caller's offer.

By Junah Mpofu

More than 33 years in banking, including mortgage and credit lending, and a real estate portfolio of her own

Last reviewed

The question

Dear Junah,

My husband paid every bill for forty years. He passed in the spring, and I don't even know our passwords. People keep calling with offers. Where do I begin?

Finding my way in Memphis

An illustrative letter.

The answer

My dear, I am so very sorry. Forty years is a whole life together, and losing him is more than enough to carry without the bills and the paperwork as well. Please be patient with yourself. You do not have to learn everything this month. You only have to take the next small step, and then the one after that. Many women have stood where you stand and found their footing. You will too.

Where do I begin?

With the essentials. Make sure the mortgage or rent, the utilities, your insurance and your medicines keep being paid, so nothing important lapses while you find your way. If you are not sure what is due, the bills that arrive by mail over the next month or two will show you.

Ask the funeral home for several certified copies of the death certificate. Banks, insurers, pension plans and others will each want one, and having them on hand saves weeks.

How do I find all of our accounts?

Last year's tax return is your map. The forms that came with it point to nearly every account:

  • 1099-INT forms show the banks and credit unions that paid you interest.
  • 1099-DIV and 1099-B forms show investment and brokerage accounts.
  • 1099-R forms show pensions, annuities and retirement accounts.
  • A 1098 form shows a mortgage, and the lender who holds it.

Then watch the mail and his email for the next few months, because most accounts send a statement at least every quarter. Look through his checkbook, his desk and any safe deposit box. His former employer can tell you about a pension or life insurance through work. Your state's unclaimed property office, which you can search for free, may hold money from accounts that were forgotten long ago.

What about the passwords?

You do not need them. It is better not to sign in to his accounts as him. Instead, call each bank or company, tell them he has passed and that you are his widow, and send a death certificate. Accounts you held jointly will usually pass straight to you. Accounts in his name alone pass to the beneficiary he named, or through his estate, and the company will tell you what they need.

Which calls come first?

  • Social Security. The funeral home often reports the death, but call to apply for survivor benefits. As a widow, you may receive between 71.5 and 100 percent of his benefit, depending on your age when you claim, and there is a one-time payment of $255. You apply by phone or at an office, not online.
  • Life insurance and pensions. Each company will send a claim form.
  • His employer, or former employer, about any benefits owed.
  • The three credit bureaus, so they mark his file and nobody can open credit in his name.

Why should big decisions wait?

Grief clouds judgment, even in the wisest people. Selling the house, moving, lending money to family or making large investments can almost always wait. Many widows find it helps to make no major changes for about a year, unless something truly cannot wait. If anyone presses you to decide quickly, that pressure is itself a reason to slow down.

How do I handle the calls and offers?

Sadly, people who have just lost a spouse are often targeted, because obituaries are public. Keep one rule: never give information or money to anyone who contacts you, however kind or official they sound. Hang up, find the number on a statement or the company's own website, and call back yourself. No real bank, government office or insurer will ask you to pay with gift cards, wire money urgently or keep a call secret.

Offers to invest your insurance money, buy the house quickly or help settle the estate for a fee can all wait until you have spoken with someone you trust.

Who can help me?

Choose one trusted person, a son or daughter, a niece or an old friend, to sit with you for an afternoon each week while you work through the papers. You remain in charge; they keep you company and help you keep track.

For the year he died, you can generally still file a joint tax return, and a CPA can prepare it and tell you how the rules apply to you. If his estate needs to go through probate, an estate attorney can explain the steps. Later, when you are ready, a fee-only financial planner can help you plan the years ahead for a set price.

How do I learn to run things myself?

Keep one notebook with every account, every monthly bill and its due date. Set up automatic payments for the essential bills, so they are paid even on hard days. Then sit down once a month, at the same time, and look over everything. Within a year, you may be surprised how much of this has become your own.

He looked after the money for forty years because he loved you. Now you will look after it, one small step at a time, and that is its own kind of love too.

The first few months

  • Certified death certificates

    Several copies, from the funeral home. Most companies will ask for one.

  • The essentials kept paid

    Mortgage or rent, utilities, insurance and medicines.

  • Last year's tax return

    Its 1099 and 1098 forms point to the banks, investments, pensions and mortgage.

  • One notebook of every account

    Who holds it, whose name it is in and who to call. Never the passwords.

  • Social Security called

    About survivor benefits and the one-time $255 payment, by phone or at an office.

  • Insurance and pensions claimed

    Each company, and his employer or former employer.

  • The credit bureaus told

    All three, so nobody can open credit in his name.

  • No big decisions yet

    The house, large investments and loans to family can wait.

  • One rule for callers

    Never give information; hang up and call back on a number you know.

Questions people ask

What are the first money steps after a spouse dies?

Keep essential bills such as housing, utilities, insurance and medicines paid, and order several certified copies of the death certificate. Then find every account, using last year's tax return and the statements that arrive by mail, and contact each company directly. Call Social Security about survivor benefits. Make no large decisions, such as selling the house, for some months, and never act on unsolicited calls or offers.

How do I find all of my late husband's accounts?

Start with last year's tax return. The 1099 forms show the banks, investment firms and pension or retirement plans that paid income, and a 1098 shows any mortgage. Watch the mail and his email for statements over the next few months, check his checkbook, desk and any safe deposit box, and ask his former employer about pensions and life insurance. Your state's unclaimed property office can be searched for free.

What Social Security benefits can a widow receive?

A surviving spouse may receive between 71.5 and 100 percent of the late spouse's benefit, depending on age when claiming; waiting until your own full retirement age gives the larger amount. A one-time payment of $255 may also be paid to a surviving spouse who was living with the deceased. You apply by calling Social Security or visiting an office, as survivor benefits cannot be applied for online.

How can I protect myself from scams after losing a spouse?

Never give personal information or money to anyone who contacts you first, however official they sound. Hang up and call back using a number from a statement or the company's own website. Real banks, government offices and insurers do not ask for payment by gift card or urgent wire transfer. Ask the three credit bureaus to flag your spouse's file, and talk any offer over with someone you trust before acting.

Can I file a joint tax return the year my spouse died?

Generally, yes. A surviving spouse who has not remarried by the end of the year can usually file a joint return for the year of death, which often results in a lower tax bill than filing alone. The rules for later years depend on your situation, including whether you have a dependent child. A CPA can prepare the return and tell you how the rules apply to you.

Three things to take away

  1. Keep the essential bills paid, and take one small step at a time.
  2. Last year's tax return leads you to the accounts; you do not need his passwords.
  3. Make no big decisions for a while, and never act on a caller's offer.

One thing to do this week

Find last year's tax return and write down every bank, investment firm and pension named on the forms attached to it.

Keep going

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An illustrative scenario for education, not personal financial, tax, legal or investment advice. Your situation will differ. About these scenarios